Epazz Inc, a mission-critical provider of metaverse solutions, blockchain cryptocurrency mobile apps, and cloud-based business software solutions, announced that it would start deploying the On-site Remote Assist (OSRA) product to its beta customers this quarter. Onsite Remote Assist (OSRA) allows field or remote technicians the ability to make onsite video calls to bring in experts via remote assistance. This technology will allow maintenance specialists, plumbers, and field workers to perform hands-free work using smart data glasses allowing access to local and distributed knowledge objects, automated expert mapping, and company-specific configuration. The OSRA can also allow field technicians to create live quality and inspection reports, video tutorials, and proof of work.
With the integration of Metaverse Technology with the OSRA feature, it will now be possible to perform freehand drawings, comments, and augmented reality information directly in the video stream between the back-end expert and the remote technician wearing the AR glasses. These combined technologies will allow live streaming of actual onsite situations, with the expert able to make annotations, draw arrows, or highlight possible structural defects that the technician must repair. Epazz Founder, Director, and CEO Dr. Shaun Passley commented: “OSRA can assist new technicians and maintenance crew with the help of seasoned experts operating virtually.”