In the world of fashion retail, a new player may be entering the scene—AI robots.
According to a recent survey from Klarna, as reported by Yahoo News, a significant number of UK shoppers are open to the idea of robots and AI being integrated into their in-store experience. Roughy a third of respondents expressed willingness to engage with robots that could take their measurements and offer style recommendations.
Many retailers in the UK have been investing in AI as a way to elevate not only the in-store experience, but backend efforts as well—essentially making the end-to-end shopping experience—as streamline as possible. Yahoo outlined some examples of retailers that have already taken some significant steps forward. For example, Marks & Spencer’s acquisition of Thread’s AI-driven styling service focuses on personalizing and tailoring product recommendations for online shoppers. Pandora is planning to automate part of its customer service and enhance the user experience on its website.
Ultimately, the adoption of robots within the retail space will depend on various factors, including technological advancements, cost-effectiveness, and consumer acceptance. For retailers, it remains to be seen whether the juice is worth the squeeze, as all of this takes money to implement.